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Swan-E-Set Resort & Country Club Pitt Meadows | Wedding with Poor Service

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Weddings are beautiful and the union of a couple in a marriage is magical. The perfect dream wedding creates memories to last a lifetime shared with friends and family for a fairy tale ending. However sometimes not even a beautiful venue with intimate gathering or lavish gala ball can compensate for a disappointment with horrendous service… Therefore it is always important to research well ahead and read reviews in order to find the perfect wedding venues. We were there witnessing a beautiful wedding, at a beautiful venue, however with such mediocre service and lack of professionalism I am truly disappointed. It saddens me to say the following that Swan-E-Set Resort & Country Club Pitt Meadows is truly disappointing.
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To Swan-E-Set Resort & Country Club,

I am writing to you in reflection of disappointment in regards to the wedding event on XXXX 16, 2012. I was in attendance of my friend’s wedding and was extremely appalled by the level of service your team has provided to the guest in attendance. The catering staffs were rude, and it is apparent that they have performed a lackluster performance. I have never seen such a delay at the buffet table where the plates were empty while people were on their first lineup. I have never seen staff waiting and standing around, lending against walls and talking amongst themselves instead of keeping busy in a wedding as well.

I know it’s important to have cost saving initiatives when it comes to food, but even water was not poured to guest on a regular basis. In addition, at the open bar, particularly Sarah (lady with short brown hair) on duty was ridiculously rude. When asked to substitute Grey Goose for Smirnoff, she challenged me with a snarky comment if I could even taste the difference.

I am deeply saddened that my friend chose to invest their special day with your venue, and I would never recommend the West Coast Golf Group list of companies to anyone I know.

Regards,

Disappointed Guest
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What continues to bewilder me is that Swan-E-Set’s response was that they “gather the itinerary of the evening ran long and started during dinner, we typically do not clear the plates during speeches or performances as we do not want to disturb or make noise.”
While I appreciate the thought not wanting to cause noises during speeches / performances. Frankly there were plenty of idle time in between the reception that the task can be rendered in such a manner that did not need to cause any disturbance. It is also not an excuse to use the “itinerary ran long” as it is a wedding they catering to… actually regardless of wedding or no event, the staff needs to carry out basic professional ethics… this should not even have been an issue…
Thank You but I will save my pretty penny elsewhere. That small tingle I had to host our wedding here when I saw the ballroom completely escapes me… and I urge you to reconsider if you are  contemplating.

 

 

 

 

 

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West Coast Grill on Urbanspoon

 

Swan-E-Set Resort & Country Club Pitt Meadows
West Coast Grill
URL: http://wcgg.ca/swan_home/
Cuisine: Pacific Northwest, Golf Course, Buffet
Hours

Mon 9:00 am – 5:00 pm
Tue 9:00 am – 5:00 pm
Wed 9:00 am – 5:00 pm
Thu 9:00 am – 5:00 pm
Fri 9:00 am – 5:00 pm
Sat 9:00 am – 5:00 pm
Sun 9:00 am – 5:00 pm

16651 Rannie Rd Pitt Meadows, BC V3Y 1Z1
(604) 465-9380

 


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